

The current split login experience for agents and requesters (if enabled for you) is being replaced by a single login experience for both groups of users to login.They can be granted organization admin privileges by an existing Organization Admin. If you are using other Freshworks products or Freshservice accounts, Freshservice account admins will not be converted into organization admins.All the Freshservice agents with "Play God with Super Admin controls” permissions automatically become organizational Administrators after migration.An account admin who signs up for Freshservice will automatically become an organization admin if Fresheservice is the only recognized product used.Who will be made an Organizational Admin? They can grant or revoke Org Admin Privileges to another user in the Organization.


The ability for admins to modify user's access/roles for one or more Freshworks products from the dashboard.Unified invoicing and billing dashboard for multiple products or Freshservice accounts.A Switcher for users to seamlessly navigate between other Freshworks accounts and products.View all audit logs related to security settings modifications.Let users configure TOTP-based two-factor authentication to prevent stolen password attacks.Configure Secure SSO using OAuth2 / OIDC / SAML / JWT.

Freshworks Organization uses Automatic SPAM / bot detection while logging in to prevent brute force attacks or bot-based logins via Google Recaptcha Configure an advanced and centralized password policy.Manage user profiles across multiple freshservice accounts or other Freshworks products in one dashboard.From password policies to user management, a unified approach to managing them across products enables Admins to have more centralized control.įreshworks Organization introduces a centralized dashboard for user management and security settings across Freshworks Products that you use. Disparate administration settings across multiple accounts and products are always difficult to control and manage.
